Uninstalling and reinstalling programs have proven to be effective in fixing this issue. If you still can't sign out of Adobe CC after following the instructions above, doing it the old-fashioned way might do the trick.Ī corrupted Creative Cloud desktop app is also a possible reason you’re unable to sign out. Step 2: Next, try deleting the opm.db file to see if it works. Step 1: Open Activity Monitor and choose “Force Quit” for all Adobe-related processes. Step 6: After you’re done, try deleting the opm.db file again. Step 5: Select the Adobe processes one-by-one and click “End task.” Step 4: If you see the folder that appeared is related to Adobe CC or apps, you have to close it. Step 3: To check if the process is an Adobe process, right-click on it and choose “Open file location.” Step 2: Under the Background processes section, find all the processes related to Adobe to ensure that no program is using the file. Step 1: Press Ctrl + Alt + Del and wait for the screen to show the Task Manager option. If you are receiving a notification that says the “File is in use,” you will have to close the Adobe-related processes on your device. Step 7: After that, launch the Creative Cloud app and check if you’re able to sign out. Step 4: Open the Application Support folder, click on Adobe, and choose OOBE. Step 3: After the text box appears on the screen, type ~/library and press the Return button.
Step 1: Locate the Finder icon and right-click on it. If you’re using a Mac computer, follow these steps: Step 5: Delete it, restart your Adobe CC, and see if it resolves the issue. Step 4: Scroll down until you see the file opm.db. Step 3: Open the Local folder, select Adobe, and choose OOBE. Step 2: Once the Run pop-up window appears, type AppData and hit enter or press OK. Step 1: Press on the Window and R keys simultaneously. Instead of figuring out why you can't sign out of Adobe Creative Cloud, it would be more productive to try fixing the error yourself.įor Windows users, here’s what you need to do: The reason could be on Adobe’s end, but it’s also possible that software glitches on the local computer are the culprit. Can't Sign Out of Adobe Creative CloudĮver notice the sign-out button being unclickable and grayed out? This scenario is frustrating, especially if you share the device with others. Let’s learn how to troubleshoot this issue as well as other related topics. The problem is that there are instances where users can't sign out of Adobe Creative Cloud. Members must sign in whenever they use any of the Adobe products on CC. It also offers you access to a multitude of materials, such as images, audio, videos, fonts, and other types of media assets. When it comes to creating digital arts, there’s probably no other software collection that surpasses Adobe Creative Cloud.Ĭreative Cloud is a membership service that provides access to Adobe’s innovative programs.
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